Shipping policy

Shipping Policy

  1. Order Processing Time

Orders are typically processed and shipped within 2-8 business days of receiving payment. Please note that processing times may vary during busy periods or promotions.


  1. Shipping Methods

We offer the following shipping methods for domestic and international orders:

  • Standard Shipping: Estimated delivery within 2-5 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Estimated delivery within 10-30 business days, depending on destination and customs clearance.
  1. Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase.


  1. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment by clicking on the tracking link provided in the email.


  1. Shipping Restrictions

Please note that we do not ship to P.O. boxes. We require a physical address for all orders to ensure timely and secure delivery.


  1. International Orders

For international orders, please be aware of any import duties, taxes, or customs fees that may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.


  1. Delivery Estimates

Delivery times are estimated and not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, and other factors beyond our control. While we make every effort to deliver your order on time, we cannot be held responsible for delays caused by the shipping carrier.


  1. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancelations.


  1. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.


  1. Damaged or Lost Packages

We take great care to package your order securely, but in the rare event that your package is damaged or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.


  1. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at info@yourmoodclub.com.